FAQ

HOW DO I PAY YOU?
We mainly use Paypal for your security and ours. We may add other payment methods. If you are in the US, it is also possible to pay with a certified check. If you are in Europe, it is also possible to pay by bank transfer.
WHEN DO I RECEIVE MY DOLL?
If we have it in stock at our warehouse in Canada, you will get it within 3-7 business days. Otherwise, it usually takes between 15 and 30 business days. Please read carefully the information here for precise details: https://dev.sexdolls-shop.com/shipping/
CAN I PAY WHEN I RECEIVE MY DOLL?

No, it is not possible. All payments must be done online before we ship the package.
WILL MY DOLL LOOK LIKE THE ONE ON THE PICTURES?

Yes, it will. Wigs may sometimes differ a little. Clothes will not be the same. Wigs and makeup can make a big difference. Fast delivery dolls are inspected before being sent. We only do business with official and legit manufacturers. Our dolls are not cheap copies.
Rest assured that we will send you only high-quality products.
WILL I NEED TO SIGN WHEN THE PACKAGE ARRIVES AT HOME?

Yes, you will. This step is required by our credit card processing companies as proof that you received the merchandise. The package is plain, with no pictures, no sign. 100% Discretion.
WHAT IF I DON’T RECEIVE MY DOLL?

If whatever reason the doll gets lost in the delivery process, we will refund you your full amount of money. We consider a doll as “lost” when she has been shipped for 60 days. We have seen dolls being released from the customs after 50 days!
CAN I POSITION THE SEX DOLL’S BODY ACCORDING TO MY WISHES?

Each sex doll has an artificial stainless-multiplex-metal skeleton developed with the latest professional technology. Therefore, you can freely position each part of the body on the sex doll such as the legs, arms, hands, feet, and head in any humanly possible position. It allows you to enjoy your sex doll in any sexual position.
HOW DO I STORE A SEX DOLL?

Keep the sex doll in a dry place. Avoid exposing the doll in direct sunlight for longer periods of time. After use, place the sex doll in its original delivered body position with the hands placed down. Avoid leaving the sex doll positioned in the highly stretched positions, such as sitting position for longer periods of time. The best way is either to hang her or to have her standing up with her knees straight to avoid loosen the articulation.
HOW DO I CLEAN A SEX DOLL?

You can easily clean the doll’s body area and the vagina, mouth and anus after use with warm water and mild soap, or water-based cleaners. Be sure to dry the doll thoroughly with a towel before putting it away for storage. If you have decided to buy a sex doll with a detachable vagina so you can easily take it out for cleaning. Remove the head and wash it separately and avoid wetting the head with water.

Remember to remove the hair only and avoid wetting the eyelashes. Do not use a hairdryer to wash the hair let your hair dry naturally. You should wash the sex doll every 30 days with mild shower gel. When the skin becomes sticky wash it with cornstarch. Wash the sex doll after each use and store it in a dry and cool place with cornstarch coating on the skin. Remember to always keep the sex doll clean both before and after use. In order to maintain a sex doll’s skin smooth and lifelike glossy, you can use baby powder.
Avoid dropping or tearing in the sex doll’s body in an unnatural way. Avoid leaving the doll in the sun for long hours because it can damage the skin and shorten life.
DO THE VAGINA & ANUS FEEL REAL?

All parts of a sex doll feel VERY real, in particular, the vagina and the anus parts. The vagina is created of 100% medical TPE (Thermoplastic elastomer) silicone with ribbed and uneven texture that recreates the anatomy and true-to-life feeling of a real woman’s vagina. You can usually choose to get a sex doll with either a fixed or removable vagina. The advantage of having a detachable vagina is that it will be easier to clean.
HOW ARE THE SEX DOLLS PACKAGED?
Each sex doll is packed compact and secure in a 15 millimeters thick cardboard box (stronger than traditional cardboard box) that is delivered to you in a 100% discreet shipment without any reference to the shipment’s content or that you have ordered from SexDolls-shop.com. The sex doll is swept in with padding and a thin blanket. The head of the sex doll is supplied separated from the body.
CAN I BATH OR SHOWER THE SEX DOLL?
You can shower or bath the sex doll as long as you don’t place the entire doll’s head under the water. Because the metal parts of the head are separately connected with the doll’s metal skeleton and can affect the metal parts quality when you place the entire doll’s head under the water. If there is a sound function or a heating function, do not allow these parts to come in contact with water as they may be hazardous or destroy the parts. Instead, use a cloth and wash the area by hand.